Why choose Biogen support services?
At Biogen, our goal is for everyone to get the support they need so they can afford their treatment. Biogen Support Services can work with you to understand your insurance coverage and medication cost, and explore financial assistance options for your prescribed Biogen treatment.
How do I contact Biogen customer service?
Remember, your healthcare team is always your best source of information. To get started, call 1-800-456-2255 Monday-Friday from 8:30 AM to 8 PM ET. Hablamos español. We're here for you throughout your time on a Biogen treatment, from treatment education to financial assistance.
What is the Biogen $0 copay program?
Enrolling eligible patients in the Biogen $0 copay program in which patients pay $0 a month for their drug costs and procedure costs when eligible; Helping patients find assistance through charitable organizations to cover items such as insurance premiums and copays, and
What financial assistance is available for patients prescribed Biogen medications?
Financial assistance and insurance services for individuals who have been prescribed Biogen medications include: Benefit investigation to help understand and determine the best coverage options for patients, including assistance with understanding prior authorizations and denied claims;
Where to report Biogen compliance concerns?
Complaints submitted in this manner will be forwarded directly to the Chair of the Audit Committee .
Who should be the primary resource regarding treatment options?
Your doctor should always be the primary resource regarding treatment options.
When will Biogen nurses contact patients?
After the first-infusion follow-up, a Biogen Nurse Educator will contact patients in Month 5 to remind them about their 6-month reauthorization, and in Month 7 only if they miss their 6-month infusion
What is a biogen nurse educator?
Biogen Nurse Educators are here to: A Biogen Nurse Educator can come to your office and educate your staff on how they can help support your patients on TYSABRI.
How often do Biogen nurses follow up on TYSABRI?
As their 1-year anniversary on TYSABRI approaches, a Biogen Nurse Educator will check in with patients once again and continue to follow up about every 6 months thereafter
What is a Biogen case manager?
Biogen Case Managers (Support Coordinators) are here to help your patients start and continue on TYSABRI. A Biogen Case Manager will reach out to your patient after they are prescribed TYSABRI. Support is also available in Spanish.
How long after a bilirubin shot can you see signs of liver damage?
Signs of liver injury, including markedly elevated serum hepatic enzymes and elevated total bilirubin, occurred as early as six days after the first dose; signs of liver injury have also been reported for the first time after multiple doses
How long can you receive financial assistance in 2021?
a Effective January 1, 2021, there is an annual cap on the amount of assistance that patients can receive over a one-year period. Federal and state laws and other factors may prevent or otherwise restrict eligibility.
Is Biogen available for TECFIDERA?
People covered by Medicare, Medicaid, the VA/DoD, or any other federal plans are not eligible to enroll. You are eligible to enroll in the Biogen Copay Program for as long as it is offered and you are treated with a Biogen relapsing MS medication. The Biogen Copay Program is no longer available for TECFIDERA patients in the states of Massachusetts and California.
