Patient Financial Counselor Job Description
- Assists patients in obtaining financial assistance
- Initiates and coordinates the acquisition and receipt of all credentialing documentation from new and existing providers
- Follows policies and procedures to contribute to the efficiency of the business and front office
- Review patient's Radiation Oncology treatment plan
- Communicating with patients and insurance companies on the phone
Full Answer
How do I contact patient financial counselors?
To speak with a Patient Financial Counselor, please call 402.559.5346, or email [email protected], Monday through Friday, 6:30 a.m. to 5 p.m. Interpreters are available. When calling or meeting with a Patient Financial Counselor for financial assistance or a cost estimate, be sure to have the following information available:
What does a Financial Counselor do in a hospital?
Their job is to handle financial obligations so that patients and physicians can focus on healthcare. Responsibilities of a Patient Financial Counselor include: Communicate with patients and insurance companies on the phone. Appropriately document and report payment information.
What is the Patient Financial Services Department?
The patient financial services department offers financial assistance to patients who meet specific income guidelines. Please note that copies of your tax returns, W-2 forms and other documents are required to apply for financial assistance.
Who can apply for the financial assistance program?
The Financial Assistance Program helps those who are unable to pay for the cost of their care. Who can apply? All patients and responsible parties are eligible to apply for the Financial Assistance Program. The Financial Assistance Program provides discounts to families:
What are the duties of a financial counselor?
Financial Counselor Responsibilities:Attending and participating in meetings, training, and presentations.Completing financial applications.Furnishing patients and health care providers with estimates.Assisting patients with financial applications and arrangements.Collecting estimated liabilities from patients.More items...
What is the role of a financial counselor in the revenue cycle?
Financial Counseling They are the liaison between patients and insurance companies, often coordinating payments and answering questions from both parties. Additionally, they collect payment from patients on behalf of the healthcare provider.
What is a patient financial coordinator?
The Patient Financial Coordinator (PFC) is responsible for financial activities as related to patient and insurance billing. Assumes responsibility and is accountable for adherence to WC policies and procedures, as well as all applicable federal and state laws as they pertain to healthcare and employment.
Is there career advancement for patient financial counselor?
Advancement Prospects As they gain experience, they may be given larger caseloads, more complex cases, or more supervisory responsibility. With more experience, patient financial counselors may also be able to move into management positions.
What is the order of the five steps of an enhanced financial counseling process?
Financial Planning Process: 5 Simple StepsStep One: Know Where You Stand. The first step to creating your financial plan is to understand your current financial situation. ... Step Two: Set Your Goals. ... Step Three: Plan for the Future. ... Step Four: Managing Money. ... Step Five: Review Your Plan.
What is revenue cycle process?
Revenue cycle starts with the appointment or hospital visit and ends when the provider or hospital gets paid fully for the services provided. The seven steps of revenue cycle include preregistration, registration, charge capture, claim submission, remittance processing, insurance follow-up and patient collections.
Is a financial counselor a good career?
The financial advisor career is among the best business jobs and best-paying jobs, according to U.S. News' career rankings. It's ranked No.
What is front end revenue cycle?
The front end of the revenue cycle encompasses all Patient Access services. These are tasks performed pre-arrival to the time of admission: scheduling, authorizations, pre-registration, financial counseling, upfront collections, medical necessity, notification of admissions and registration.
What is RCM in physical therapy?
The cycle can be defined as, “all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue.” In other words, RCM is how practices handle the finances and processes associated with the different phases of patient care, from beginning to end.
Which of the following is the first step in the life cycle of a claim?
The first phase in the life of a medical claim is the manual or electronic entry of data. Electronic claims are submitted via a web portal or data interchange. During this step, data is entered, verified, and classified.
What is financial assistance?
The Financial Assistance Program helps those who are unable to pay for the cost of their care.
Do you have to exhausted all insurance opportunities before a financial discount is applied?
NOTE: All insurance opportunities and/or reimbursements must be exhausted before a financial discount is applied
Contact the Day Kimball Hospital Patient Accounts Department
Day Kimball Hospital Certified Application Counselors are available to assist you Monday through Friday, from 7:30 a.m. to 4:00 p.m. (closed on holidays).
Related Resources
Day Kimball Hospital Estimates Who Will Bill Me? Quick Reference Chart Tips to Help Ensure a Smooth Billing Process
What hospitals are covered by the Financial Assistance Policy?
As of May 11, 2019, this policy applies to Dartmouth-Hitchcock Clinic, Mary Hitchcock Memorial Hospital, Alice Peck Day Memorial Hospital, and Cheshire Medical Center. As of May 2020, this policy will also apply to New London Hospital. Please refer to the following sections: Financial assistance policy brochure.
Does Dartmouth Hitchcock provide medical care?
Dartmouth-Hitchcock will provide care for emergency medical conditions and medically necessary services to individuals despite their inability to pay or e ligibility for financial or government assistance regardless of age, gender, race, social or immigrant status, sexual orientation or religious affiliation.
Does Dartmouth Hitchcock Health make reasonable efforts to determine if a patient is eligible for financial assistance?
Dartmouth-Hitchcock Health will make reasonable efforts to determine whether a patient is eligible for financial assistance before pursuing collection actions.
