What services does the Mercy Health financial assistance program cover?
The Mercy Health Financial Assistance Program may be used for all medically necessary hospital services, including inpatient, emergency and outpatient services for residents within our service area. Which Services Do Not Apply?
How do I get a copy of Mercy’s financial assistance policy?
and supporting documentation to the Patient Account Department. Copies of Mercy’s Financial Assistance Policy and this Plain Language Summary may be obtained at no cost by visiting or calling the Patient Account Department, hospital registration, or cashier office. Translations of these documents are available.
Are services provided by Mercy Health Physician Partners billed separately or together?
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
What is Mercy Health doing to help patients with disabilities?
We honor the rights of individuals with disabilities and accommodate all patients, including those who do not speak English as their first language. Learn more about the financial assistance resources offered at Mercy Health. Mercy Health accepts a variety of health insurance types from many carriers to best serve our communities.
What is not included in the Financial Assistance Program?
What is the number to contact for financial counseling in Grand Rapids?
Is Mercy Health Financial Assistance billed separately?
About this website
eVisits - Primary Care Without Leaving Home
An ideal solution when you have have a common, non-urgent medical issue, a MyChart Evisit is a convenient service for existing primary care patient...
Notice of Privacy Practices
Learn more about how medical information about you may be used and disclosed -- and how you may get access to this information.
Hospital Pre-Registration
Please fill out your hospital pre-registration at least three days prior to your service. On the day of your procedure, please bring your insurance...
Mercy Health Physician Registration
Please fill out your registration prior to your visit with a Mercy Health Physician. On the day of your visit, in addition to the form listed here,...
Mercy Financial Assistance Program
Please allow ten (10) business days for us to review your submitted information. You will be notified by letter of the financial assistance discount we are able to provide.
Mercy Health Financial Assistance Policy
Mercy Health's mission is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served. We care for everyone who comes to us in need regardless of his or her ability to pay.
FINANCIAL ASSISTANCE APPLICATION Physician’s Billing - Mercy Health
financial assistance application physician’s billing date of service: _____ account number: _____
Financial Assistance | Mercy Health
Making Quality Care Possible for all Patients. Mercy Health does not refuse medically necessary or emergency care. Assistance is provided to low-income individuals and people with special health care expenses who live in our service area because everyone deserves access to quality care, regardless of your financial situation.
Financial assistance | Mercyhealth
EOE&AA/M/F/Vet/Disabled. Mercyhealth is an Affirmative Action/Equal Employment Opportunity Employer. It is the policy of Mercyhealth to take affirmative action to insure that no employee or applicant for employment is discriminated against because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation (as defined in § 111.32(13m), Wis ...
CHI Mercy Health Financial Assistance Application Form Instructions
INCOME INFORMATION REMEMBER: You must include proof of income with your application. You must provide information on your family’s income. Income verification is required to determine financial assistance.
What is Mercy Health?from mercy.com
Mercy Health's mission is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served. We care for everyone who comes to us in need regardless of his or her ability to pay.
What is not included in the Financial Assistance Program?from mercyhealth.com
Our Financial Assistance Program does not include the following: Cosmetic surgery. Services that are not medically necessary. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage.
Is Mercy Health Financial Assistance billed separately?from mercyhealth.com
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
What is not included in the Financial Assistance Program?
Our Financial Assistance Program does not include the following: Cosmetic surgery. Services that are not medically necessary. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage.
What is the number to contact for financial counseling in Grand Rapids?
For financial counseling assistance, please contact us at 616-685-6143 (Grand Rapids) or 231-672-4357 (Muskegon).
Is Mercy Health Financial Assistance billed separately?
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
Financial Counseling
Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. For more information please call 410-951-1700.
Financial Assistance
To learn about financial assistance or submit an application, please refer to the documents below.
What is MyChart Evisit?
An ideal solution when you have have a common, non-urgent medical issue, a MyChart Evisit is a convenient service for existing primary care patients that is easy to book online from home, the office or wherever is convenient for you.
How many days before a procedure do you need to fill out a pre-registration form?
Please fill out your hospital pre-registration at least three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification.
Does Merck charge for enrollment?
Merck is not associated with any individuals or organizations that may charge patients a fee to assist them in completing enrollment forms for our programs. These individuals or organizations are acting independently of Merck, and do not have Merck's consent.
Is Merck a participant in the Medicine Assistance Tool?
Merck is a proud participant in the Medicine Assistance Tool.
Can you go without a Merck?
At Merck, we believe that no one should go without the medicines or vaccines they need. That is why the company provides certain medicines and adult vaccines for free to people who do not have prescription drug or health insurance coverage and who, without our assistance, cannot afford their Merck medicine and vaccines.
How does Mercy pay their patients?
Mercy bills patients for their responsible portion via monthly statements. Patients are responsible for payment of their accounts. Patients receiving financial assistance are responsible for making payment arrangements on their remaining account balances within the statement period. If there is no payment or valid address for mailing within a 3-month statement period, the account will qualify for transfer to the collection agency. To prevent collection action, Mercy has financial counselors and customer service representatives available to assist in setting up payment options Monday through Friday, during business hours as noted on the statement.
What is Mercy's mission?
Mercy affirms and maintains its commitment to meet the health and medical needs of our communities in a manner consistent with our Mission, Vision, and Core Values. Mercy reserves the right to define and revise the criteria which yield a determination of financial assistance.
What is medical necessity?
Medically Necessary - Health care services or supplies needed to diagnose or treat an illness, injury, condition, disease or its symptoms and that meet accepted standards of medicine. Medical necessity according to an individual’s medical coverage is guiding
What is Mercy Medical Center?
Mercy Medical Center (Mercy) is committed to providing financial assistance to persons who have healthcare needs and are uninsured, underinsured, ineligible for government programs, or are otherwise unable to pay for medically-necessary care based on their individual financial situation. Consistent with its mission to deliver compassionate, high quality, affordable healthcare services and to advocate for those who are poor and disenfranchised, Mercy Medical Center strives to ensure that the financial capacity of people who need healthcare services does not prevent them from seeking or receiving care. Mercy Medical Center will provide, without discrimination, care for emergency medical conditions to individuals regardless of his or her eligibility for financial assistance or for government assistance. Mercy Medical Center will not engage in actions that discourage individuals from seeking emergency medical care.
Can you apply for financial assistance without completing the financial assistance application?
Patients who meet presumptive eligibility criteria under this Section may be granted financial assistance without completing the financial assistance application. There are instances when a patient may appear eligible for financial assistance, but there is no financial assistance application on file due to a lack of supporting documentation. Often there is adequate information provided by the patient or through other sources, which could provide sufficient evidence to provide the patient with financial assistance. In the event there is no evidence to support a patient’s eligibility for financial assistance, Mercy Medical Center may use third-party agencies in determining approximate income amounts for the basis of determining financial assistance eligibility and potential discount amounts. Presumptive eligibility may be determined on the basis of individual life circumstances that may include:
Does Mercy Medical Center have collections?
Mercy Medical Center shall develop policies and procedures for internal and external collection practices (including actions the hospital may take in the event of non -payment, including collections action and reporting to credit agencies) that take into account the extent to which the patient qualifies for financial assistance, a patient’s good faith effort to apply for a governmental program or for financial assistance from Mercy Medical Center, and a patient’s good faith effort to comply with his or her payment agreements with Mercy Medical Center. For patients who qualify for financial assistance and who are cooperating in good faith to resolve their discounted hospital bills, Mercy Medical Center may offer extended payment plans, will not send unpaid bills to outside collection agencies, and will cease all collection efforts.
What is Mercy Medical Center?
In keeping with the mission of the Sisters of Mercy, Mercy Medical Center (Mercy) is dedicated to making healthcare services accessible to our community. Mercy acknowledges the financial needs of patients and families who are unable to afford the charges associated with the cost of medical care. In that regard, Mercy provides medically necessary healthcare services at a discount to patients who qualify for assistance under Mercy’s Financial Assistance Policy. Patients who qualify for Financial Assistance may not be charged more for emergency or other medically necessary care than the amounts generally billed to patients who have insurance for such care.
What is the necessity of medical treatment for any patient based on?
The necessity of medical treatment for any patient will be based on the clinical judgment of the healthcare provider without regard to the financial status of the patient.
How long does it take to get financial assistance?
To qualify for financial assistance an individual’s application must be received within 240 days from date of the first statement post-discharge. The decision to provide Financial Assistance will be based on a review of the patient’s income, assets and liabilities.
Does Mercy Medical Center pay medical bills?
In keeping with Federal Legislation, Mercy Medical Center does seek full payment on all medical bills; however, we intend to help our patients in developing a payment plan or making other payment arrangements. The hospital financial counselors can help you identify ways you can fulfill your financial responsibility.
Does Mercy offer medically necessary services?
In that regard, Mercy provides medically necessary healthcare services at a discount to patients who qualify for assistance under Mercy’s Financial Assistance Policy.
What is not included in the Financial Assistance Program?
Our Financial Assistance Program does not include the following: Cosmetic surgery. Services that are not medically necessary. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage.
What is the number to contact for financial counseling in Grand Rapids?
For financial counseling assistance, please contact us at 616-685-6143 (Grand Rapids) or 231-672-4357 (Muskegon).
Is Mercy Health Financial Assistance billed separately?
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
Apply For Financial Assistance
Qualifying Services
- The Mercy Health Financial Assistance Program may be used for all medically necessary hospital services, including inpatient, emergency and outpatient services for residents within our service area.
Which Services Do Not Apply?
- Our Financial Assistance Program does not include the following: 1. Cosmetic surgery 2. Services that are not medically necessary 3. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage 4. Services that result from patients going out of their insurance network for care 5. Balances due to insurance deductibles, …
Other Bills
- You may receive separate bills for other medical services that are related to your hospital visit. Please contact those service providers directly regarding any insurance or payment questions. Select a location below to see a list of those providers that includes individual doctors, practice groups, or any other entities that provide emergency or medically necessary care at Mercy Healt…
Payment Plan Options
- Internal Payment Plan
Patients who are able to pay the account balance due within 90 days can call 1-800-494-5797 to make arrangements. - External Payment Plan
Our website is www.AccessOneMedCard.com. We offer extended payment plans to patients through our partner AccessOne. They offer no-interest and flexible low-interest payment plans that are tailored to your health and financial situation. Their program covers all patients regardle…