Mercy grants financial assistance to patients for emergency and other medically necessary care based on need. The Federal Poverty Guidelines, which consider household income and household member size (patient, spouse, and dependents), are used in determining the level of financial assistance available.
Full Answer
What services does the Mercy Health financial assistance program cover?
The Mercy Health Financial Assistance Program may be used for all medically necessary hospital services, including inpatient, emergency and outpatient services for residents within our service area. Which Services Do Not Apply?
What is Mercy Health doing to help patients with disabilities?
We honor the rights of individuals with disabilities and accommodate all patients, including those who do not speak English as their first language. Learn more about the financial assistance resources offered at Mercy Health. Mercy Health accepts a variety of health insurance types from many carriers to best serve our communities.
Are services provided by Mercy Health Physician Partners billed separately or together?
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
How do I contact Mercy Care Financial Advisors?
Please contact Patient Accounts at (319) 369-4505 or email or email [email protected] to speak with one of our financial counselors. Phones are answered from 7:30 a.m. to 5 p.m. Monday through Friday.
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What is Mercy Health?from mercy.com
Mercy Health's mission is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served. We care for everyone who comes to us in need regardless of his or her ability to pay.
What is not included in the Financial Assistance Program?from mercyhealth.com
Our Financial Assistance Program does not include the following: Cosmetic surgery. Services that are not medically necessary. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage.
Is Mercy Health Financial Assistance billed separately?from mercyhealth.com
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
What is not included in the Financial Assistance Program?
Our Financial Assistance Program does not include the following: Cosmetic surgery. Services that are not medically necessary. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage.
What is the number to contact for financial counseling in Grand Rapids?
For financial counseling assistance, please contact us at 616-685-6143 (Grand Rapids) or 231-672-4357 (Muskegon).
Is Mercy Health Financial Assistance billed separately?
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
How to register for my chart at Mercy Health?from mercy.com
Register by phone - Prefer to register for my chart by phone? Simply call the Mercy Health MyChart help desk at 844-552-4278. Please note, COVID-19 Vaccine scheduling is not available through the MyChart Help Desk.
What is Mercy Health's MyChart?from mercy.com
MyChart can help you take control of your health with free, personalized and secure 24/7 online access to health care. With MyChart, patients of Mercy Health can make an appointment, view health information, get test results, refill prescription and communicate with your care team.
How to sign up for MyChart?from mercy.com
There are three easy ways to sign up for MyChart: 1 Register online - You may have been given a 10-digit activation code at your last doctor's appointment. If so, click here to register online. No need to worry if you don't have an activation code. You can still register for MyChart by providing a little bit of information about yourself. Click here to register without an activation code. 2 Register at your provider's office - It's quick and easy to set up an account at your health care provider’s office during your next appointment. 3 Register by phone - Prefer to register for my chart by phone? Simply call the Mercy Health MyChart help desk at 844-552-4278. Please note, COVID-19 Vaccine scheduling is not available through the MyChart Help Desk.
What is Mercy Medical Center?
In keeping with the mission of the Sisters of Mercy, Mercy Medical Center (Mercy) is dedicated to making healthcare services accessible to our community. Mercy acknowledges the financial needs of patients and families who are unable to afford the charges associated with the cost of medical care. In that regard, Mercy provides medically necessary healthcare services at a discount to patients who qualify for assistance under Mercy’s Financial Assistance Policy. Patients who qualify for Financial Assistance may not be charged more for emergency or other medically necessary care than the amounts generally billed to patients who have insurance for such care.
What is the necessity of medical treatment for any patient based on?
The necessity of medical treatment for any patient will be based on the clinical judgment of the healthcare provider without regard to the financial status of the patient.
How long does it take to get financial assistance?
To qualify for financial assistance an individual’s application must be received within 240 days from date of the first statement post-discharge. The decision to provide Financial Assistance will be based on a review of the patient’s income, assets and liabilities.
Does Mercy Medical Center pay medical bills?
In keeping with Federal Legislation, Mercy Medical Center does seek full payment on all medical bills; however, we intend to help our patients in developing a payment plan or making other payment arrangements. The hospital financial counselors can help you identify ways you can fulfill your financial responsibility.
Does Mercy offer medically necessary services?
In that regard, Mercy provides medically necessary healthcare services at a discount to patients who qualify for assistance under Mercy’s Financial Assistance Policy.
Can I set up a payment plan?
Interest-free, short-term financing may be available. Under our short-term financing program, you may pay balances in equal installments of at least $50 for a period of up to 24 months. Auto-pay using a credit or debit card is required for all payment plans.
Pay costs over time with CareCredit
CareCredit is a health, wellness and personal care credit card that gives you the ability to pay overtime with promotional financing options* for expenses of $200 or more.
Community Care Program
Through our Community Care Program, you may apply for and qualify for reduced prices or free services, depending on your eligibility.
Illinois hospital uninsured patient discount information
An uninsured Illinois resident who meets certain income requirements may qualify for a discount on hospital services. You can apply for consideration under Mercyhealth's Financial Assistance Program. Call call 800.236.0999 or ask to speak with a patient financial counselor at any Mercyhealth location.
What if I need help applying for financial assistance?
For more information about our Financial Assistance Program, call 608.741.7630 or 866.269.7115. You can also stop by the main reception desks at one of our hospitals.
How to get a copy of Mercy financial assistance policy?
You may get a hard copy of the hospital financial assistance policy from Mercy Patient Accounts by calling 330.489.1145.
What is the fax number for Mercy Hospital?
To contact Mercy Hospital's Patient Financial Services team, please call 330.489.1145. Our fax number is 330.430.6905.
What to do if Mercy Hospital does not approve my insurance?
If your service requires prior authorization, Mercy Hospital will work with your insurance company to initiate the authorization. If your insurance company does not approve the service, we will notify you.
How to contact Mercy Hospital?
Please contact 330.580.4739 or 330.458.4154 for more information.
What is a HEALTHECHART?
Mercy HEALTHeChart is an online, interactive web portal that empowers all Mercy Hospital patients and their families to take a more active role in their care by providing free, secure access to health information and online communication with Mercy staff. Patients can also pay their bill online through the HEALTHeChart portal.
When are copays due?
Copays are due at the time of service, per your insurance plan. If an estimate was provided to you prior to your visit, a portion of that amount may be requested at the time of service. If you have any outstanding balances, you may be asked to pay your balance or make payment arrangements.
Who is Mercy's Medicare counselor?
Let Mercy’s Medicare counselor Terri Gursky help you sort through the many options available in Canton, Massillon and other area communities. As the Stark County Coordinator for the Ohio Senior Health Insurance Information Program (OSHIIP), Gursky regularly reviews local Medicare and Medicare Advantage Plans and stays up to date on all Medicare changes.
English
Financial Assistance Policy-Plain Language Summary Read about Dignity Health's Financial Assistance Policy in layman's terms. Financial Assistance Policy Review Dignity Health's Financial Assistance Policy-from applying for support to processing your application. Financial Assistance Policy - California Addendum Review the parts of Dignity Health's Financial Assistance policy which are California specific. Amount Generally Billed (English).
List Of Participating Providers
Dignity Health’s Financial Assistance Policy covers hospital services, including those provided by Dignity Health’s employees at each hospital facility.
Additional Resources
Covered California Marketplace for individuals and small businesses to find affordable coverage in California (Affordable Care Act)
Apply For Financial Assistance
Qualifying Services
- The Mercy Health Financial Assistance Program may be used for all medically necessary hospital services, including inpatient, emergency and outpatient services for residents within our service area.
Which Services Do Not Apply?
- Our Financial Assistance Program does not include the following: 1. Cosmetic surgery 2. Services that are not medically necessary 3. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage 4. Services that result from patients going out of their insurance network for care 5. Balances due to insurance deductibles, …
Other Bills
- You may receive separate bills for other medical services that are related to your hospital visit. Please contact those service providers directly regarding any insurance or payment questions. Select a location below to see a list of those providers that includes individual doctors, practice groups, or any other entities that provide emergency or medically necessary care at Mercy Healt…
Payment Plan Options
- Internal Payment Plan
Patients who are able to pay the account balance due within 90 days can call 1-800-494-5797 to make arrangements. - External Payment Plan
Our website is www.AccessOneMedCard.com. We offer extended payment plans to patients through our partner AccessOne. They offer no-interest and flexible low-interest payment plans that are tailored to your health and financial situation. Their program covers all patients regardle…