eVisits - Primary Care Without Leaving Home
An ideal solution when you have have a common, non-urgent medical issue, a MyChart Evisit is a convenient service for existing primary care patient...
Notice of Privacy Practices
Learn more about how medical information about you may be used and disclosed -- and how you may get access to this information.
Hospital Pre-Registration
Please fill out your hospital pre-registration at least three days prior to your service. On the day of your procedure, please bring your insurance...
Mercy Health Physician Registration
Please fill out your registration prior to your visit with a Mercy Health Physician. On the day of your visit, in addition to the form listed here,...
My Mercy Health App - Access Your Health Record, Find Care, Manage Appointments and More
Manage all aspects of your care from one convenient, secure patient portal.
MyChart - Access Your Mercy Health Medical Records
Using MyChart, you can access your Mercy Health medical records and patient chart in real time.
Evisits - Primary Care without Leaving Home
An ideal solution when you have have a common, non-urgent medical issue, a MyChart Evisit is a convenient service for existing primary care patients that is easy to book online from home, the office or wherever is convenient for you.
Pay a Mercy Health Bill
Learn more about the methods and ways to pay your Mercy Health hospital or physician practice bill.
Request Medical Records
Get information on how to request a copy of your Mercy Health medical records from a hospital or physician.
Download Our Hospital Pricing Sheets
Mercy Health is happy to provide information on anticipated charges for services most frequently provided at our hospital facilities.
Notice of Privacy Practices
Learn more about how medical information about you may be used and disclosed -- and how you may get access to this information.
What is not included in the Financial Assistance Program?
Our Financial Assistance Program does not include the following: Cosmetic surgery. Services that are not medically necessary. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage.
What is the number to contact for financial counseling in Grand Rapids?
For financial counseling assistance, please contact us at 616-685-6143 (Grand Rapids) or 231-672-4357 (Muskegon).
Is Mercy Health Financial Assistance billed separately?
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
How much notice do you need to give for flight assistance?
A minimum of 21 days’ notice before your travel date to consider flight assistance.
Does Mercy Medical Angels sponsor a round trip?
Mercy Medical Angels may sponsor a round-trip for a patient and one non-medical attendant (if the doctor finds it medically necessary) on a commercial flight, coach seating.
Does Merck charge for enrollment?
Merck is not associated with any individuals or organizations that may charge patients a fee to assist them in completing enrollment forms for our programs. These individuals or organizations are acting independently of Merck, and do not have Merck's consent.
Is Merck a participant in the Medicine Assistance Tool?
Merck is a proud participant in the Medicine Assistance Tool.
Can you go without a Merck?
At Merck, we believe that no one should go without the medicines or vaccines they need. That is why the company provides certain medicines and adult vaccines for free to people who do not have prescription drug or health insurance coverage and who, without our assistance, cannot afford their Merck medicine and vaccines.
Financial Counseling
Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. For more information please call 410-951-1700.
Financial Assistance
To learn about financial assistance or submit an application, please refer to the documents below.
Apply For Financial Assistance
Qualifying Services
- The Mercy Health Financial Assistance Program may be used for all medically necessary hospital services, including inpatient, emergency and outpatient services for residents within our service area.
Which Services Do Not Apply?
- Our Financial Assistance Program does not include the following: 1. Cosmetic surgery 2. Services that are not medically necessary 3. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage 4. Services that result from patients going out of their insurance network for care 5. Balances due to insurance deductibles, …
Other Bills
- You may receive separate bills for other medical services that are related to your hospital visit. Please contact those service providers directly regarding any insurance or payment questions. Select a location below to see a list of those providers that includes individual doctors, practice groups, or any other entities that provide emergency or medically necessary care at Mercy Healt…
Payment Plan Options
- Internal Payment Plan
Patients who are able to pay the account balance due within 90 days can call 1-800-494-5797 to make arrangements. - External Payment Plan
Our website is www.AccessOneMedCard.com. We offer extended payment plans to patients through our partner AccessOne. They offer no-interest and flexible low-interest payment plans that are tailored to your health and financial situation. Their program covers all patients regardle…