Mercy grants financial assistance to the patient for emergency and other medically necessary care based on need. The Federal Poverty Guidelines, which consider household income, assets, and household member size (patient, spouse, and dependants), are used in determining the level of financial assistance available to the patient.
Full Answer
What services does the Mercy Health financial assistance program cover?
The Mercy Health Financial Assistance Program may be used for all medically necessary hospital services, including inpatient, emergency and outpatient services for residents within our service area. Which Services Do Not Apply?
Are services provided by Mercy Health Physician Partners billed separately or together?
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
Why choose Mercy Health Care?
As part of our healing ministry, Mercy is committed to providing quality health care services to all our patients regardless of their financial situation.
How do I get a copy of Mercy’s financial assistance policy?
and supporting documentation to the Patient Account Department. Copies of Mercy’s Financial Assistance Policy and this Plain Language Summary may be obtained at no cost by visiting or calling the Patient Account Department, hospital registration, or cashier office. Translations of these documents are available.
What is Mercy Health?from mercy.com
Mercy Health's mission is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served. We care for everyone who comes to us in need regardless of his or her ability to pay.
What is not included in the Financial Assistance Program?from mercyhealth.com
Our Financial Assistance Program does not include the following: Cosmetic surgery. Services that are not medically necessary. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage.
Is Mercy Health Financial Assistance billed separately?from mercyhealth.com
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
What is not included in the Financial Assistance Program?
Our Financial Assistance Program does not include the following: Cosmetic surgery. Services that are not medically necessary. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage.
What is the number to contact for financial counseling in Grand Rapids?
For financial counseling assistance, please contact us at 616-685-6143 (Grand Rapids) or 231-672-4357 (Muskegon).
Is Mercy Health Financial Assistance billed separately?
Services provided by Mercy Health Physician Partners (MHPP) are billed separately, but are covered by Mercy Health Financial Assistance. If you have questions about your bill or want to apply for financial assistance, please contact Patient Business Services – Farmington (PBS-F) Customer Service toll free at 1-866-611-1512.
What is Mercy Medical Center?
In keeping with the mission of the Sisters of Mercy, Mercy Medical Center (Mercy) is dedicated to making healthcare services accessible to our community. Mercy acknowledges the financial needs of patients and families who are unable to afford the charges associated with the cost of medical care. In that regard, Mercy provides medically necessary healthcare services at a discount to patients who qualify for assistance under Mercy’s Financial Assistance Policy. Patients who qualify for Financial Assistance may not be charged more for emergency or other medically necessary care than the amounts generally billed to patients who have insurance for such care.
What is the necessity of medical treatment for any patient based on?
The necessity of medical treatment for any patient will be based on the clinical judgment of the healthcare provider without regard to the financial status of the patient.
How long does it take to get financial assistance?
To qualify for financial assistance an individual’s application must be received within 240 days from date of the first statement post-discharge. The decision to provide Financial Assistance will be based on a review of the patient’s income, assets and liabilities.
Does Mercy Medical Center pay medical bills?
In keeping with Federal Legislation, Mercy Medical Center does seek full payment on all medical bills; however, we intend to help our patients in developing a payment plan or making other payment arrangements. The hospital financial counselors can help you identify ways you can fulfill your financial responsibility.
Does Mercy offer medically necessary services?
In that regard, Mercy provides medically necessary healthcare services at a discount to patients who qualify for assistance under Mercy’s Financial Assistance Policy.
Can I set up a payment plan?
Interest-free, short-term financing may be available. Under our short-term financing program, you may pay balances in equal installments of at least $50 for a period of up to 24 months. Auto-pay using a credit or debit card is required for all payment plans.
Pay costs over time with CareCredit
CareCredit is a health, wellness and personal care credit card that gives you the ability to pay overtime with promotional financing options* for expenses of $200 or more.
Community Care Program
Through our Community Care Program, you may apply for and qualify for reduced prices or free services, depending on your eligibility.
Illinois hospital uninsured patient discount information
An uninsured Illinois resident who meets certain income requirements may qualify for a discount on hospital services. You can apply for consideration under Mercyhealth's Financial Assistance Program. Call call 800.236.0999 or ask to speak with a patient financial counselor at any Mercyhealth location.
What if I need help applying for financial assistance?
For more information about our Financial Assistance Program, call 608.741.7630 or 866.269.7115. You can also stop by the main reception desks at one of our hospitals.
What is Mercy Medical Center?
Mercy Medical Center (Mercy) is committed to providing financial assistance to persons who have healthcare needs and are uninsured, underinsured, ineligible for government programs, or are otherwise unable to pay for medically-necessary care based on their individual financial situation. Consistent with its mission to deliver compassionate, high quality, affordable healthcare services and to advocate for those who are poor and disenfranchised, Mercy Medical Center strives to ensure that the financial capacity of people who need healthcare services does not prevent them from seeking or receiving care. Mercy Medical Center will provide, without discrimination, care for emergency medical conditions to individuals regardless of his or her eligibility for financial assistance or for government assistance. Mercy Medical Center will not engage in actions that discourage individuals from seeking emergency medical care.
Can you apply for financial assistance without completing the financial assistance application?
Patients who meet presumptive eligibility criteria under this Section may be granted financial assistance without completing the financial assistance application. There are instances when a patient may appear eligible for financial assistance, but there is no financial assistance application on file due to a lack of supporting documentation. Often there is adequate information provided by the patient or through other sources, which could provide sufficient evidence to provide the patient with financial assistance. In the event there is no evidence to support a patient’s eligibility for financial assistance, Mercy Medical Center may use third-party agencies in determining approximate income amounts for the basis of determining financial assistance eligibility and potential discount amounts. Presumptive eligibility may be determined on the basis of individual life circumstances that may include:
Does Mercy Medical Center have collections?
Mercy Medical Center shall develop policies and procedures for internal and external collection practices (including actions the hospital may take in the event of non -payment, including collections action and reporting to credit agencies) that take into account the extent to which the patient qualifies for financial assistance, a patient’s good faith effort to apply for a governmental program or for financial assistance from Mercy Medical Center, and a patient’s good faith effort to comply with his or her payment agreements with Mercy Medical Center. For patients who qualify for financial assistance and who are cooperating in good faith to resolve their discounted hospital bills, Mercy Medical Center may offer extended payment plans, will not send unpaid bills to outside collection agencies, and will cease all collection efforts.
Apply For Financial Assistance
- Please download, review and complete the following application forms to apply for financial assistance. Applications are available in other languages by clicking here. 1. Financial Assistance Application Instructions(PDF, 25KB) 2. Financial Assistance Application Form(PDF, 340KB) 3. Financial Assistance Policy(PDF, 2.6MB) 4. Financial Assistance Po...
Qualifying Services
- The Mercy Health Financial Assistance Program may be used for all medically necessary hospital services, including inpatient, emergency and outpatient services for residents within our service area.
Which Services Do Not Apply?
- Our Financial Assistance Program does not include the following: 1. Cosmetic surgery 2. Services that are not medically necessary 3. Services to patients who qualify for county, state or federal assistance; other assistance programs; or other health care coverage 4. Services that result from patients going out of their insurance network for care 5. Balances due to insurance deductibles, …
Other Bills
- You may receive separate bills for other medical services that are related to your hospital visit. Please contact those service providers directly regarding any insurance or payment questions. Select a location below to see a list of those providers that includes individual doctors, practice groups, or any other entities that provide emergency or medically necessary care at Mercy Healt…
Payment Plan Options
- Internal Payment Plan
Patients who are able to pay the account balance due within 90 days can call 1-800-494-5797 to make arrangements. - External Payment Plan
Our website is www.AccessOneMedCard.com. We offer extended payment plans to patients through our partner AccessOne. They offer no-interest and flexible low-interest payment plans that are tailored to your health and financial situation. Their program covers all patients regardle…