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Do we ask for the last 4 numbers of a patient's social security number?
You bet! We only ask for the last four numbers of the patient’s social security number as an alternative patient identifier. We process a number of orders for patients that have not been issued a social security number. If you are ordering online, please use “9999” for this entry.
Is PALS a patient assistance program?
At PALS, we understand patient labs are a critical component to care. With close to 30 million uninsured people in the United States, it is vital to have a patient assistance program for lab services. We make it easy for both you and your patient to order and receive lab results while putting money back in your patient’s pocket.
Who can get help?
Any patient (or medical provider on behalf of a patient) within the MaineHealth network of care.
How does it work?
Patient Assistance Line staff will work with any patient seeking assistance with issues that are negatively affecting their health such as:
How much does it cost?
There is no charge to anyone who contacts the Patient Assistance Line. This service is funded by MaineHealth.
Why do patients need volunteers for PALS?
PALS also arranges volunteer flights for family members of patients as compassionate missions, to ensure patients have support when they are away from home for long periods. PALS is proud to assist military personnel and their families with free flights to aid in the recovery and rehabilitation processes for our wounded veterans.
Is Pals a non profit?
A Registered Nonprofit Organization. Our goal is to alleviate the transportation issues that create a financial burden for families in need so they can focus on medical care and treatment. PALS is a non-profit, tax-exempt organization under 501 (c) (3) of the Internal Revenue Code.
