What is the phone number for UVM?
The Office of Patient and Family Advocacy at The UVM Medical Center can help with concerns about delivery of care, 802-847-3500. Monday - Friday, 8:00 am - 4:30 pm
How to get information on equipment to assist with mobility?
Information on equipment to assist with mobility can be obtained by calling the Agency of Aging & Disabilities, 802-241-2400.
Does UVM offer translation services?
We offer programs for patients who require translation services, transportation, or assistance getting to your appointment. Several services are made available through The UVM Medical Center or through one of our partner programs in the community.
Contact
Phone: (802) 847-6984 Address: Community Health Improvement 128 Lakeside Avenue, Suite 106 Burlington, VT 05401 Email: [email protected] Website: www.uvmhealth.org/medcenter/pages/patients-and-visitors/patients/assistance/health-assistance-program.aspx
Hours
The Health Assistance Program is open Monday – Friday from 8:00am – 4:30pm, available by phone only.
Clinic Related News – Health Assistance Program at the UVM Medical Center
Jessica* recently came to Vermont with her child to escape domestic violence in a different state. Their first essential need…
What counties are eligible for University of Vermont Medical Center?
You must be a permanent resident within The University of Vermont Medical Center financial eligibility area which includes all of Vermont, and Clinton, Essex, Franklin, Hamilton, St. Lawrence, Warren, and Washington counties of New York, and for laboratory only, in New Hampshire Coos, Grafton, and Sullivan.
Where to file a grievance with UVM?
If you need help filing a grievance, the Office of Patient and Family Advocacy is available to help you.
What must be within guidelines?
Household income and assets must be within guidelines
Is a service considered medically necessary?
The services that were provided to you must be considered medically necessary essential health care services.
Is the University of Vermont Medical Center a Medicaid program?
The Financial Assistance Program at The University of Vermont Medical Center is not an insurance company or a program such as Medicaid, or NY Family Health Plus. We are here to assist patients who face financial hardship and are unable to pay their bills. Financial Assistance should only be applied for if you have outstanding medical bills you cannot pay with The University of Vermont Medical Center; expectation that an account currently pending insurance will leave a balance, or expectation that a future scheduled service will leave you a balance.
How to enroll in Vermont Health Connect?
To learn more or to enroll, go to VermontHealthConnect or call (855) 899-9600 (toll free). Also, Copley’s Financial Counselors can help you navigate the Vermont Health Connect marketplace and provide support for you during the enrollment process. We have a Certified Application Counselor (CAC) available by appointment to assist you.
Where to get a patient financial service application?
You may also pick one up in our Patient Financial Services (Billing) department, located on the 2nd floor of the Health Center Building, adjacent to the Hospital, Suite 2400.
How to contact a Copley patient financial counselor?
Contact a Copley Patient Financial Counselor at 802-888-8336. Monday through Friday, 8:00am-4:30pm. Your call and all personal and financial information shared with the counselor are kept confidential.
What is the CVCOA number?
You can reach the Senior Helpline at 1-800-642-5119.
Does Copley Hospital offer financial assistance?
Copley Hospital’s Financial Assistance Program offers discounted or free care for those in need of essential healthcare services and are uninsured, underinsured, ineligible for a government program, or otherwise unable to pay their medical bills.
Financial Assistance
Health Access Program
- This program provides the following types of assistance: 1. Obtaining ongoing health care at a reduced cost or free of charge 2. Affordable medications, medical equipment and supplies 3. Access to community resources and state programs 4. Managing health concerns and case management Call 802-847-6984. Monday - Thursday, 1:00 - 4:00 p.m. All calls are returned withi…
Interpreter Services
- Interpreters for sign and spoken language are available for many languages and for the hearing-impaired or deaf patients. Your case manager or social worker can arrange in in-person interpreter. Video interpretation is also available in the following languages: 1. American Sign Language 2. Vietnamese 3. Mandarin 4. Cantonese 5. Arabic 6. Hmong Arrangements can be m…
Transportation
- Chittenden County Transportation Authority (CCTA) College Street shuttle serves The UVM Medical Center, the Church Street Marketplace, Union Station, and the University of Vermont Waterman Building. For more information, please call 802-864-CCTA (2282), or visit www.cctaride.org(link is external). Transportation services for the elderly and disabled are avail…
Patient and Family Advocacy
- The Office of Patient and Family Advocacyat The UVM Medical Center can help with concerns about delivery of care, 802-847-3500. Monday - Friday, 8:00 am - 4:30 pm
- Chittenden County residents age 60 and over: Champlain Valley Agency on Aging, 802-865-0360
- Outside Chittenden County: Senior Helpline, 1-800-642-5119
- The Office of Patient and Family Advocacyat The UVM Medical Center can help with concerns about delivery of care, 802-847-3500. Monday - Friday, 8:00 am - 4:30 pm
- Chittenden County residents age 60 and over: Champlain Valley Agency on Aging, 802-865-0360
- Outside Chittenden County: Senior Helpline, 1-800-642-5119
- Health Care Ombudsman Program: Free statewide program to help Vermonters resolve problems and complaints with health insurance. Please call 802-863-2316 or toll-free at 1-800-917-7787
Mobility
- Information on equipment to assist with mobility can be obtained by calling the Agency of Aging & Disabilities, 802-241-2400.