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A model for getting back to care
While every practice’s model for providing care will vary, we’ve developed one baseline approach based on CDC guidelines for wellness, chronic, and acute care visits that HCPs may consider as they return back to a more regular schedule of patient care. 2 This model may change as CDC guidelines and FDA recommendations are updated.
Meeting your testing needs
Back to Patient Care is supported by the Quest Diagnostics network of 2,250 Patient Service Centers (PSCs). Our PSCs remain open as an essential service to put your patients’ care first every day. Quest Diagnostics PSCs also offer COVID-19 antibody testing.
Delivering Peace of Mind at our PSCs
Our Peace of Mind program reserves the first hour of operations for VIP service for immunocompromised and vulnerable patients. Other features include:
What is myquest?
MyQuest is a free and secure tool that makes it easy to get your test results, schedule appointments, track your health history, and more, all in one place.
What is my circle?
My Circle allows you to request access to a loved one’s results. An important tool for caregivers and parents. My Circle keeps you updated on your family’s health so you can support them in making healthy decisions.
Does Quest Diagnostics collect swab?
Please note: test collection is not available to patients currently experiencing COVID-19 symptoms or those who have experienced symptoms within 10 days. Quest Diagnostics does not collect active infection COVID-19 or swab testing in our Patient Service Centers; please contact your healthcare provider about testing. Click here to learn more.
Is Myquest free?
Access all of MyQuest features by signing up below-it’s fast and free.
Why am I being charged for additional testing which was not on my original test order (requisition)?
Why am I being charged for additional testing which was not on my original test order (requisition)? There are two reasons that an additional test, which was not originally ordered by your physician, would be performed. The first is that your physician may have called the laboratory to request additional testing after the order was submitted.
Why do I have a different bill number each time I have services performed? How does this affect making payments online?
Why do I have a different bill number each time I have services performed? How does this affect making payments online? Our billing system generates transactional specific bill. Due to patient privacy issues, our system does not store information regarding the patient from transaction to transaction. Each transaction generates a new bill number.
Why do I have to give my insurance information each time I visit my physician or Patient Service Center?
Why do I have to give my insurance information each time I visit my physician or Patient Service Center? Individual insurance coverage plans typically change on an annual basis. It is important to provide your most current insurance policy information at each visit to ensure proper billing.
The "Explanation of Benefits" I received from my insurance carrier is different from the information on my Quest Diagnostics bill. What should I do?
The "Explanation of Benefits" I received from my insurance carrier is different from the information on my Quest Diagnostics bill.
