A patient-focused approach to resupply Sleep apnea therapy equipment requires regular maintenance and replacement to maintain comfortable, effective therapy. ResMed ReSupply™ is an easy and efficient way to manage a comprehensive resupply program that helps patients stay comfortable and receive the full benefits of their therapy.
Full Answer
What is the ResMed resupply patient portal?
The ResMed ReSupply patient portal allows patients to complete their own wellness checkups and manage their resupply needs without speaking to an IVR or support agent. They can also request new supplies, ask questions using the message center and update their insurance and contact information.
How do I contact ResMed customer service?
People with visual impairments–or questions about our accessibility resources–may contact ResMed Customer Service by calling 1 (844) 371-8187 during business hours: Monday–Friday 6am – 3pm Pacific Time. If you're using a screen reader and have problems using this website, please call 1 (844) 371-8187.
Does ResMed sell directly to those who use their equipment?
ResMed is an equipment manufacturer and does not sell directly to those who use our equipment. We are legally prohibited from answering therapy, insurance or pricing-related questions. The home medical store that provided your ResMed device (s) will be able to help with specific therapy questions.
What is ResMed's policy on the use of reimbursement information?
ResMed does not represent or warrant that any of the information being provided is true or correct, and you agree to hold ResMed harmless in the event of any loss, damage, liabilities or claims arising from the use of the reimbursement information provided to you.
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Does Medicare pay for ResMed air mini?
The AirMini may be billed to Medicare if it's considered medically necessary and ALL Medicare coverage requirements are met. However, Medicare does not pay for a 2nd PAP within the 5-year reasonable useful lifetime.
How do I contact ResMed support?
1 (800) 424-0737.
How much does ResMed airview cost?
We're signed up for the unlimited data plan, which is $18 per patient/device. This is really the only plan that makes any sense, since it's low-cost and unlimited. If you would like your data transmitted to us automatically after each session, you can pay the one-time-per-device fee and we'll set you up in our system.
How do I order from aerocare?
You can dial 888-570-5959 to place an order anytime Monday-Friday 8am-5pmCST.
Can ResMed AirSense 10 be repaired?
Our ResMed factory trained, certified, and authorized CPAP repair technicians provide ResMed Warranty and non-warranty cpap repair service for all models of the ResMed AirSense 10, including AirSense 10 Autoset (Auto CPAP) and AirCurve VPAP machines.
Is myAir free?
If the ease of use, access to your sleep data, personalized coaching tips, and overall sleep therapy progress weren't enough, the cost of the myAir has another great feature: it's completely free! You can easily get it through the App Store and download it directly to your personal device.
How many events per hour is normal?
This same classification is used to assess how well treatment, such as the CPAP machine, is working. The following guidelines are used in adults: Normal: Fewer than 5 breathing events per hour of sleep. Mild sleep apnea: 5 to 14.9 breathing events per hour of sleep.
Does ResMed MyAir cost money?
The good news is that MyAir is completely free! ResMed provides this resource to CPAP users who have purchased one of their machines. The compatible machines include: AirSense 10 AutoSet.
Can patients use AirView?
Using AirView's remote assist feature, you can provide your patients with remote troubleshooting – helping to avoid unnecessary patient visits or lengthy phone calls to resolve issues.
What is AeroCare used for?
AeroCare Medical Transport System, Inc. is a CAMTS accredited provider of domestic and international fixed-wing air medical transportation. Our services include; air ambulance transportation, medical air flights, medevac flights, medical evacuation, medical repatriation, and commercial medical escorts.
Does AeroCare have CPAP machines?
Our Services AeroCare Direct offers all our patients an opportunity to purchase CPAP and respiratory equipment or supply purchases out-of-pocket without needing to go through insurance.
Does AeroCare have portable oxygen concentrators?
Founded in 2000, AeroCare provides a complete suite of direct-to-patient equipment and services such as CPAP and BiPAP machines, oxygen concentrators, home ventilators, and other durable medical equipment products.
How do I email ResMed?
Send us an email 24/7 at [email protected].
Where is the headquarters for ResMed?
San Diego, CAResMed / Headquarters
Which CPAP machines are recalled?
The U.S. Food and Drug Administration (FDA) is updating the June 2021 safety communication about the Philips Respironics (Philips) recalled ventilators, bilevel positive airway pressure (also known as Bilevel PAP, BiPAP, or BPAP) machines, and continuous positive airway pressure (CPAP) machines.
Are ResMed and Philips Respironics the same company?
Philips agreed in December to pay $5.2 billion to acquire Respironics RESP. O, a deal that leaves ResMed as the only publicly traded company focusing exclusively on the fast-growing sleep-disordered breathing market, which includes obstructive sleep apnea.
A patient-focused approach to resupply
Sleep apnea therapy equipment requires regular maintenance and replacement to maintain comfortable, effective therapy. ResMed ReSupply™ is an easy and efficient way to manage a comprehensive resupply program that helps patients stay comfortable and receive the full benefits of their therapy.
Improve CPAP adherence and effectiveness
Regularly resupplying sleep therapy equipment is one of the most effective ways to encourage long-term engagement for your patients. It’s so effective that according to a recent study of over 100,000 patients, those enrolled in a resupply program were shown to cut the rate of therapy termination for the first year in half. 1
Optimize your resupply outreach
In addition to long-term adherence, a resupply program provides incremental revenue to help ease declining reimbursements and increases per patient profitability that extends beyond initial compliance.
User-friendly platform
Our user-friendly platform with Action Groups designed to help your team focus on tasks that need their attention. Patient lists, filters and an intuitive search also make it easy to find the patient profile you’re looking for. The patient timeline feature makes it simple to see all outreach, communication and profile updates in one place.
Flexible communication options
ResMed ReSupply allows you to contact patients whichever way they prefer, whether that’s interactive voice response (IVR) with ability to transfer to a live agent, email or text. There’s even a new two-way message center that provides an efficient, secure way for staff and patients to communicate.
Intuitive patient portal
The ResMed ReSupply patient portal allows patients to complete their own wellness checkups and manage their resupply needs without speaking to an IVR or support agent. They can also request new supplies, ask questions using the message center and update their insurance and contact information.
ReSupply onboarding
Our team will partner with your staff to help ensure a successful launch of your resupply program. Our initial assessment and onboarding includes:
How many events per hour is AHI?
AHI or RDI is greater than or equal to 15 events per hour, with a minimum of 30 events; or, AHI or RDI is 5-14 events per hour (minimum of 10 events) with documentation of excessive daytime sleepiness, impaired cognition, mood disorders, insomnia, hypertension, ischemic heart disease or history of stroke.
How to contact Medicare for reimbursement?
For further questions on reimbursement, call our toll-free hotline at 1 (800) 424-0737.
What is CPT code 99091?
CPT code 99091 is not specific to sleep-related data, but may allow qualified practitioners to bill for the time spent collecting, reviewing and/or interpreting physiologic data ( e.g. AHI, FiO 2, etc.) retrieved from ResMed connected health solutions.
What is PAP visual inspection?
Visual inspection means determining adherence by looking at information on the PAP device’s display screen and documenting the values in a written report. The supplier may contact the patient via telephone and ask them to read values from their device (i.e. phone-in compliance) or the supplier or physician may read the values during a home/office visit. The values must document that the patient is using the device for 4 or more hours per night for 70% of the nights in a consecutive 30-day period.
How long to monitor PAP?
In the scenario with this specific piece of equipment, the supplier should instruct the patient to monitor their device after the initial 30 days of use and report back to the supplier the point at which they meet the adherence metric.
What is the documentation required for refill?
The signed delivery slip or a copy of the itemized sales receipt is sufficient documentation of a request for refill.
What is qualified medical expense?
04, 2019): “Qualified medical expenses are those expenses that would generally qualify for the medical and dental expenses deduction.”. These are explained in Publication 502 (dated Jan 09, 2019).
How to check if a humidifier is leaking?
First, instruct the patient to check to see if there is a crack in the humidifier tub. If there is, give them a new one. Next, ensure that the intentional leak holes are free of water drops, the tubing is dry and the mask is water-free on the inside. Lastly, find out if the patient’s tubing is from ResMed. If it isn’t, gently suggest that they purchase a ResMed tube as tubes from other companies make noise.
How to adjust EPR in AirView?
Go to Pre scription tab in AirView to adjust EPR to full time Go to Prescription tab in AirView to adjust from full time to ramp only
What is the autoset algorithm?
The AutoSet algorithmresponds to flow limitations, snoring and obstructive sleep apneas to automatically adjust through the night and deliver ideal pressure and optimal therapy to the patient.
How does autoamp work?
AutoRamp technology makes therapy comfortable right from the start by delivering a low pressure to help patients fall asleep more easily. Once the device detects your patient is asleep, it comfortably increases the pressure to ensure the prescribed level is delivered the moment they need it.
Does ResMed offer sleep apnea therapy?
To ensure no obstructive sleep apnea ( OSA) patient goes without therapy, ResMed also offers
Where to order a new mask?
Get an order for a new mask from the patient’s physician if needed
Can a patient wear a face mask if there is a mouth leak?
Additionally, if there is a mouth leak, switch the patient to a full face mask. Is SmartStart™on or off? Call ResMed Tech Support. They will be able to help solve the problem.
How much does a second wind CPAP machine cost?
CPAP machines start at $95 and vary depending on the manufacturer and device style . Your purchase includes a six-month money-back guarantee for used devices. Unlike some organizations, a specified residence is not required; in fact, this company accepts international orders.
How long do you have to rent a CPAP machine?
Most insurance companies require you to rent your CPAP machine over the course of 10 to 12 months to ensure you are compliant with your CPAP equipment. There are advantages and disadvantages to renting your equipment, including:
What counties in California offer sleep safe?
Breathe California offers its Sleep Safe Program for certain California residents who need durable medical equipment (DME) at ultra-low costs. Residents in the following counties can apply for CPAP equipment assistance: Alameda, Fresno, Madera, Merced, San Benito, and Santa Clara. If you reside in one of the aforementioned counties and need a new CPAP machine due to the CPAP recall, you can apply for your low-cost CPAP machine here.
Can you buy CPAP equipment on a third party site?
Buying CPAP machines on third-party sites can cause additional health issues. CPAP.com only recommends buying CPAP equipment through a direct-to-consumer site, government assistance program, or approved rental or donation initiative committed to providing clean refurbished CPAP equipment.
Can a provider demand the return of equipment?
Your provider can demand the return of your equipment if they deem you non-compliant
Is CPAP free?
Low-cost and free CPAP assistance programs are available through charitable organizations across the country . These institutions receive gently-used CPAP, APAP, and BiPAP machines from legitimate medical providers; once the equipment has been sanitized and sterilized, the devices are made available to consumers for a small fee. There are several organizations who are currently providing these services, including:
