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riverside hospital patient assistance

by Gladys Waelchi Sr. Published 2 years ago Updated 1 year ago
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Riverside Community Hospital has a Financial Assistance Policy that provides free hospital care for patients who have received non-elective care, do not meet the qualifications for Medicaid and whose income is less than 200% (in most cases) of the Federal Poverty Level.

Full Answer

What is the financial assistance policy at Riverside Community Hospital?

Riverside Community Hospital has a Financial Assistance Policy that provides free hospital care for patients who have received non-elective care, do not meet the qualifications for Medicaid and whose income is less than 200% (in most cases) of the Federal Poverty Level.

Why choose Riverside Medical Group?

In order to best service Riverside Medical Group families, Riverside Medical Group has the longest hours of operation in the country and provides around the clock access to your Physician, which allows us to minimize ER visits; while maximizing patient care, quality and convenience.

How can I get more information about Riverside Hospital admissions?

We will also help you with translation to other languages. You can pick up free copies or get more information in person by visiting any Riverside Hospital Admissions Department. If you have other questions or want information by mail, please call our Customer Service Center at 1-800-621-7677.

How do I contact St John’s Riverside Hospital?

St. John’s Riverside Hospital is required by law to make available information about our standard charges for the items and services they provide. If you have any questions about your financial responsibility, please call 914-964-4664. St. John’s Riverside Hospital is a participating provider in many health insurance plan networks.

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Where are the lounge areas in the hospital?

There are specially designated lounge areas for visitors on each patient floor and in the main lobby. Families of patients in the critical care units, the emergency department, and surgery have waiting areas convenient to those units.

How to call a nurse in a hospital bed?

When you want to contact the nurse, push the button on the device and a "nurse call" operator will answer and will then page the nurse to your room. If you are unable to use your hands, we can make a pillow pad device available for you to use. We will teach you how to use all devices as part of the orientation we give you to your room.

What happens if you send balloons to hospital?

If someone sends you flowers or balloons during your hospital stay, the florist or their delivery service will bring them to you. If the flowers arrive after you go home, we'll ask the florist to deliver to your home instead.

How many visitors per patient at a time?

Visitors should maintain a quiet environment and avoid unnecessary noise. We suggest you limit visitors to two per patient on any visit.

Why does the hospital have fire drills?

The hospital conducts fire and disaster drills regularly so that all staff members will be fully prepared in case of an emergency. If a drill occurs while you are here, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection.

Who is responsible for directing care in a hospital?

The physician who admit s you is responsible for directing your care while you are a patient in the hospital. If your doctor does not admit patients to this facility or prefers to use the services of a "hospitalist" physician, we will assign a physician to direct your care. You should consult your physician, as the coordinator for your treatment program, if you have questions about your medical care.

Can you smoke in a hospital room?

For example, electrically operated equipment and aerosol products are not permitted in areas where oxygen is in use. Absolutely no smoking is permitted in any room in the hospital.

What is a patient benefit advisor?

Patient Benefit Advisors are available to evaluate your eligibility for various Local and State Programs, including County Assistance and Medicaid. (888) 253-1108.

When you have made an informed decision and are ready to proceed with services at our facility, should you contact your physician answer?

When you have made an informed decision and are ready to proceed with services at our facility, you should contact your physician's office to ask to have your service scheduled.

Does Riverside Community Hospital have Medicaid?

Riverside Community Hospital has a Financial Assistance Policy that provides free hospital care for patients who have received non-elective care, do not meet the qualifications for Medicaid and whose income is less than 200% (in most cases) of the Federal Poverty Level. In order to qualify for this free care, you must complete a Financial ...

Which counties offer discounts on medical bills?

Anyone who lives in the following counties: Westchester, Orange, Putnam, Rockland, Bronx, Manhattan (New York), Brooklyn (Kings) and Queens, may receive a discount on their medical bill from St. John’s Riverside Hospital, if they meet the income guidelines listed below.

How to contact Financial Counselor for Health Solution?

Should you receive a statement you may call the Financial Counselor at (914) 964-7799 to discuss your application. You cannot be required to pay a hospital bill while your application for Health Solution is being considered as long as you have provided all necessary documents.

Do you get a separate hospital bill?

You will also receive a separate bill for hospital charges. These charges include the cost of providing all other aspects of your care which are billed separately from professional services such as hospital stay, support staff, supplies, and medications.

Is a physician's fee included in the hospital bill?

It is important to understand that fees for physician services you receive in the hospital are not included in the hospital bill. Some physicians providing services at the hospital are independent voluntary physicians and some are employed by the hospital.

Do hospital charges reflect actual payment?

We wanted to let you know that a new rule requires hospitals to maintain and make available a list of their standard charges for items and services provided. These standard charges do not reflect or represent how much you will have to pay, nor do they reflect the actual payment a hospital will receive for those items and services. We offer an interactive online treatment cost-estimation tool which can help determine your expense. We recommend that you contact one of our managers who can assist you further by providing a comprehensive estimate based on your insurance and benefits information and/or your personal financial situation . For assistance, please contact 964-4545.

How to contact Riverside Methodist Pastoral Care?

To contact Riverside Methodist Pastoral Care, ask your nurse or call (614) 566.5307 from your room. On-call chaplains are available 24/7 by dialing 0.

What time does the Purple entrance open at Riverside Methodist?

Monday through Friday, 8 a.m. to 4:30 p.m. Purple Entrance (Bing Cancer Center): Monday through Friday, 8 a.m. to 4:30 p.m. Car Return. You may have your car returned to any Riverside Methodist entrance/exit. Your car does not have to be returned to the entrance in which you valet parked when you arrived.

Is Riverside Methodist Hospital in Ohio a world class hospital?

OhioHealth Riverside Methodist Hospital is a world-class facility equipped with a wide variety of amenities. With a Tim Hortons, Starbucks and full-service café on-site, we are able to provide a number of quality options to all patients and visitors. Riverside Methodist is also located near several area hotels in a convenient area of Columbus, Ohio.

Can you smoke in Riverside Methodist?

Smoking is not permitted inside or outside Riverside Methodist, or any OhioHealth facility.

Information to Help You Manage Billing and Insurance After Your Hospital Stay

It is important to the healing process for patients to focus on getting well. Our team understands that handling insurance and billing can be difficult, and we are prepared to help see you through this process so you can focus on better health.

Financial Assistance

If you are in need of financial assistance, please read the following Financial Assistance and Charity Care information:

Paying for Your Care

Conveniently review itemized charges, pay your hospital bill, view your most recent statement and manage your accounts online.

What is Riverside Patient Portal?

Riverside patient portal allows you to view your medical records, request appointments, and communicate securely with your healthcare team.

Is Coastal Healthcare part of Riverside Medical Group?

Coastal Healthcare is now a part of Riverside Medical Group.

Does Riverside have telemedicine?

Riverside is now offering Telemedicine Virtual Visits to all patients through Zoom! Zoom can be accessed via Laptop, Tablet, or smartphone device that supports video calls.

Our commitment

Our hospital is committed to providing useful information to our patients so you can understand the financial side of your healthcare needs.

Have an outstanding balance?

If you have received a statement from us showing that you have a balance due, you can pay online through this resource.

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