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how to optimize oncology patient assistance program

by Kathryn Christiansen Published 2 years ago Updated 1 year ago

5 strategies to optimize your patient assistance program in a new healthcare environment

  • 1. Consider how a well-engaged PAP can help improve patient outcomes, and make sure every patient understands their PAP options. ...
  • 2. The payer market is constantly changing and is redefining charity care. ...
  • 3. Ensure that hospital staff can effectively communicate with internal departments and efficiently obtain and store required PAP documentation. ...

Full Answer

Is there a guide to financial assistance for oncology medications?

This guide to financial assistance contains directions program enrollment from 48 companies, granting eligible insured, underinsured, and uninsured patients access to more than 190 oncology medications at little or no cost, including new programs for ADC Therapeutics and Gilead.

How can I get help with the cost of cancer treatment?

The Leukemia & Lymphoma Society, through its Patient Aid program, can help some families with the cost of gas and parking for outpatient treatment. This aid is only for those with blood cancers (leukemia, lymphoma, and myeloma). There’s a limit on the amount of financial help to each patient and family for each year.

What is Novartis Oncology patient support?

Novartis Oncology Patient Support is designed to help meet the needs of patients and caregivers by making it easier to access Novartis Oncology medicine (s). Patient Assistance Now Oncology (PANO) representatives will guide you to patient support options that fit your needs.

How do I apply for patient assistance programs?

You can apply by contacting the Department of Human Services in St. Thomas (340.774.0930), St. Croix (340.718.2980), or St. John (340.776.6334). If you are having trouble paying for medications consider patient assistance programs as a potential solution.

Why is patient assistance important?

What is a supportive PAP?

Why is PAP important in the ER?

How to drive compliance for PAP?

What departments are involved in the PAP process?

Why is it important to have strong relationships with local and national Medicaid offices?

Is charity care going away?

See 4 more

About this website

Five Keys to Maximizing a Medication Assistance Program

If a health system has not yet implemented an assistance program to help patients afford their medications, now is the time to start. Many patients may face difficulties paying out-of-pocket costs on medications due to changes in their employment or benefits during the COVID-19 pandemic.

Patient Assistance Programs: The Good, the Bad, and the Ugly

We are all familiar with the patient assistance programs (PAPs) primarily sponsored by drug manufacturers or a partner organization and generally consider them a good thing for assisting patients with high out-of-pocket costs for expensive specialty drugs, especially in this era of high-deductible insurance plans.

Patient Assistance Programs - Frequently Asked Questions

What steps do you need to take? Yes. Although eligibility differs from program to program, they all have three specific criteria in common. Income: To qualify for any patient assistance program, your total household income must be less than 200% of the Federal Poverty Level. Prescription Coverage: Prescription assistance programs require that you do not currently subscribe to private or public ...

Prescription Drug Assistance Programs | CMS

The Medicare Prescription Drug, Improvement, and Modernization Act of 2003 (MMA) and subsequent regulations require coordination between CMS, State programs, insurers, employers, and all other payers of prescription drug benefits to ensure that the prescription drug benefits provided to Medicare beneficiaries enrolled in Medicare Part D are maximized and the integrity of the Medicare program ...

Patient Assistance Programs and Types of Assistance - AssistRx

Using the e-support services available in iAssist—the most comprehensive therapy initiation platform—healthcare providers can quickly enroll patients into patient assistance programs with real-time PAP screening and approval.. Using iAssist, your office can electronically and proactively capture required information, screen and receive approval for eligible patients and even generate a PAP ...

How do pharmacies track PAP?

With the appropriate education, training and technology—whether staffed internally or outsourced —hospital pharmacies can track their PAP management and effectiveness. They will know their drug spend, how much of that spend was allocated to uninsured and underinsured patients (in aggregate and by individual patient), and how much of that was recovered through PAPs. Using analytics to ensure ROI is necessary.

Why do drug companies offer PAPs?

Drug manufacturers offer PAPs to make their pharmaceutical products affordable to patients without the financial means to pay for them. Assistance comes in two general forms:

What do hospital pharmacies need to know?

They must be aware of the different PAPs available and the mechanics of each as they apply to “eligible” patients.

Why are PAPs so difficult to manage?

Among the many factors making PAPs more challenging to manage are: Drug costs. The cost of traditional medications continues to rise. So does the price tag on specialty drugs to treat complex or chronic medical conditions .

How do hospitals expand their footprint?

Provider consolidation. Hospitals continue to expand their footprint by merging with, or acquiring other hospitals, health systems and physician practices. This creates additional—and often disconnected—entry points for patients who need medications. Applying PAPs consistently across all prescriber and dispensing sites becomes extremely difficult.

How many challenges are there in a PAP?

In addition to the six challenges, each manufacturer and each individual drug may have a custom PAP. As a result, hospital pharmacies are faced with the incredibly difficult task of managing a part of their operations that is increasingly important to the overall success of their organizations.

How many tiers of prescription drug coverage are there?

Prescription drug benefit tiers. The design of health plan benefits has become more complex, with many plans having four or more tiers for their prescription drug coverage. Each tier comes with its own co-pay and deductible levels, along with its own approved drug formulary.

What is the ACCC oncology database?

The ACCC Oncology Drug Database contains billing and diagnosis codes, reimbursement amounts, FDA-approved indications, and contact information for every cancer drug on the market.

When will the 2021 Patient Assistance and Reimbursement Guide be released?

The print version of the 2021 Patient Assistance & Reimbursement Guide was mailed to ACCC Members in January 2021.

What is ACCC feature article?

A feature article written by fellow ACCC members to assist those new to their role in helping their patients access much-needed financial assistance.

What is financial advocacy boot camp?

Our Financial Advocacy Boot Camp offers a dynamic online curriculum that helps you and your cancer patients navigate the complex healthcare system and pay for their treatment. Learn more about how to be an effective financial advocate.

How many companies are there in the guide to financial assistance?

This guide to financial assistance contains directions program enrollment from 48 companies, granting eligible insured, underinsured, and uninsured patients access to more than 190 oncology medications at little or no cost, including new programs for ADC Therapeutics and Gilead.

What Are Patient Assistance Programs?

Patient Assistance Programs (PAPs) are programs that help low-income patients pay for the cost of their prescriptions. These medication assistance programs are typically offered by pharmaceutical companies, health and human service departments, or nonprofits. The programs are offered as a safety net to ensure that individuals who are considered low-income or uninsured are able to afford their medications. Having insurance does not guarantee that an individual will be able to afford their prescriptions, because even individuals with employer health insurance, Medicare, and Medicaid sometimes need assistance with the cost of medications. Even with these types of insurance, many people are still burdened by the coverage gaps and formulary restrictions. This is where the Patient Assistance Programs step in to provide financial assistance to help those patients obtain their prescriptions for little or no cost.

What is the ADAP program?

The AIDS Drug Assistance Program (ADAP) assists individuals with HIV/AIDS. To apply for this program call 855.362.0658.

What is state pharmaceutical assistance?

State Pharmaceutical Programs. You can also find help paying for medications through State Pharmaceutical Assistance Programs (SPAP). These programs are sponsored by each state and provide residents with help paying for prescription drugs and other medical costs like dialysis and HIV/AIDS treatment.

What is GSK patient assistance?

GSK Patient Assistance Program. GSK offers help paying for prescriptions, vaccines, copayments, and oncology products. Eligibility is based on a number of factors, however, a general requirement is a patient NOT have prescription coverage. You can use the GSK eligibility survey to see if you qualify for assistance.

What is the Pan Foundation?

PAN Foundation. The PAN Foundation helps you to find patient assistance programs that you qualify for based on disease or a specific medication that you are taking. Like the other patient assistance programs in this section, the PAN Foundation makes it very easy to learn about programs that you could qualify for.

How many assistance programs are there in Wisconsin?

There are 2 assistance programs in Wisconsin; Senior Care and Wisconsin Chronic Disease Program.

Is there a standard set of qualifications for patient assistance?

The eligibility requirements for patient assistance programs differ from company to company, so there’s no standard set of qualifications.

What is Novartis patient support?

Novartis Oncology Patient Support is designed to help meet the needs of patients and caregivers by making it easier to access Novartis On cology medicine (s). Patient Assistance Now Oncology (PANO) representatives will guide you to patient support options that fit your needs.

Does Novartis Pharmaceuticals guarantee reimbursement?

Unique programs designed to work with you when they're needed most. Novartis Pharmaceuticals Corporation does not guarantee success in obtaining reimbursement or financial assistance. Third-party payment for medical products and services is affected by numerous factors, not all of which can be anticipated or resolved.

How to keep credit in your home after cancer treatment?

To keep a good credit rating and stay in your home, talk with your creditor or landlord about your situation and try to make special arrangements. Family, friends, or church members may be able to give you short-term help if they’re told about the problem. Talk about your situation with the cancer treatment team social worker who may know of special resources.

What to do if you have cancer and need to move out of your home?

Families who need to move out of their homes after a cancer diagnosis should talk with their county department of social services to find out if they can get into low-cost or government-supported housing programs. In some states this may be listed under the health department or welfare department.

What is TANF grant?

Temporary Assistance for Needy Families (TANF) is a grant program for people with low incomes. It provides monthly cash to help pay for food, clothing, housing, utilities, transportation, phone, medical supplies not covered by Medicaid, and other basic needs . (TANF also helps states provide training and jobs for the people in welfare programs.) A social worker can tell you about your state’s plan, or contact your local health or social services department. You can visit them online at https://www.hhs.gov/answers/programs-for-families-and-children/what-is-tanf/index.htm.

What is the number to call for food assistance?

Some families may qualify for more than one type of help. For more information about these programs, call the National Hunger Hotline at 1-866-348-6479 (1-866-3-HUNGRY); for Spanish, call 1-877-842-6273. Or visit www.networks.whyhunger.org/.

What is the road to recovery program?

The American Cancer Society Road To Recovery® program is available in some areas. Trained volunteers drive patients and families to hospitals and clinics for treatment. Contact your local American Cancer Society office for more information on the type of transportation program available in your area.

How to ask about Snap?

To ask about SNAP by phone, call your state or local health department or social services department, or call 1-800-221-5689 to get the local number.

Can you get paid for time spent caring for a patient?

A few people are able to get paid for time spent caregiving. Some states have Cash and Counseling Programs that can directly pay some caregivers. You can find out if your state has a program by contacting your local Medicaid office, social services, or health department.

Why is patient assistance important?

As a result, it’s increasingly important for hospitals and health systems to look for ways to recover costs associated with uncompensated care, while ensuring patient compliance with medically necessary medications. A Patient Assistance Program (PAP) is one way to accomplish these goals. By connecting eligible patients with drug manufacturer programs that provide free medications and medical devices – PAPs can be a win-win for patients and health care providers alike.

What is a supportive PAP?

A supportive PAP is a way to help qualified patients adhere to medication and in turn improve outcomes. Engage patient advocacy and admissions teams in making sure every potential patient knows there are options, like a PAPs, so qualifying patients don't go without necessary medications. 2.

Why is PAP important in the ER?

Having a solid outpatient PAP process in place to support patients with chronic health conditions can play a critical role in helping to improve outcomes for some of your most at-risk patients. Patients who cannot afford their maintenance medications are likely to return to the hospital through the ER.

How to drive compliance for PAP?

Here are five steps you can take to ensure you continue to drive compliance for your hospital’s PAP, promote better care for the patients and improve the financial health of your organization. 1. Consider how a well-engaged PAP can help improve patient outcomes, and make sure every patient understands their PAP options.

What departments are involved in the PAP process?

Many different departments of the hospital (admissions, clinical, patient advocacy, pharmacy, receiving and billing) are involved in an optimized PAP process, and to prevent re-work and missed opportunities, responsible employees should be engaged to ensure they are performing the right functions at the right times.

Why is it important to have strong relationships with local and national Medicaid offices?

It is important to have strong relationships with local and national Medicaid offices to effectively monitor a patient’s Medicaid status.

Is charity care going away?

In many markets, up to one-third of the patient population has converted to a Medicaid payer status . With that in mind, ‘charity care’ isn’t going away - it might just present itself a little differently than before. It is not as simple as uninsured patients. Charity care can include patients who simply cannot afford high out-of-pocket co-pays. Patients can also convert from self-pay or indigent status to being covered by Medicaid very quickly due to expanding coverage. Some manufacturers do not allow much time for a PAP to recover drugs for previously administered medications. This can result in patients not receiving medications in a timely manner or lost recovery opportunities for the hospital.

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